Return & Refund Policy

Last Updated: 07/09/2023

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1. Returns

1.1. We want you to be completely satisfied with your purchase from The Chair Collective. If you are not entirely happy with your purchase, you may return it within [X] days of receiving the product.

1.2. To initiate a return, please contact our customer support team at contact@thechaircollective.com to request a return authorization. Please include your order number and the reason for the return in your email.

1.3. Products must be returned in their original condition, unopened, and with all original packaging and tags intact.

 

2. Refunds

2.1. Once your return is received and inspected, we will process your refund. Refunds will be issued to the original payment method used for the purchase.

2.2. Please allow [X] business days for the refund to appear in your account, depending on your payment method and financial institution.

2.3. Shipping costs (if applicable) are non-refundable, and return shipping expenses are the responsibility of the customer unless the return is due to a defect or error on our part.

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3. Exchanges

3.1. If you received a defective or damaged product, we will replace it at no additional cost to you. Please contact us at contact@thechaircollective.com to arrange for an exchange.

 

4. Contact Information

If you have any questions or need further assistance regarding returns and refunds, please contact our customer support team at contact@thechaircollective.com.